98 year-old woman shows Bank the true value of customer service

I’ve only just come across this letter, but apparently it was first published in the New York Times about three years ago. Not quite sure why it is undergoing a social media resurgence, but such is the way of the viral. No one seems to know which Bank was the target, nor if it really was a 98 year old woman who wrote it – but as urban myths go, it’s pretty entertaining. And we’ve all been stuck on the end of endless button-pushing automated telephone services – so it’s not hard to imagine. Enjoy… Dear Sir, I am writing … Continue reading 98 year-old woman shows Bank the true value of customer service